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Frequently Asked Questions

 

Q: Where are your prints made?

A: We work with Skyline Art Prints, who specialize in the highest quality reproductions of original fine art & photography in order to ensure the best quality pieces for our customers. All of our prints ship from Austin, Texas.

 

Q: What kind of paper do you print on?

A: All photographs have many options for print media. Our standard fine art giclée paper prints not only meet museum quality standards and ensure vibrant, long-lasting color, but are produced using an environmentally friendly process.

 

Q: Do you offer any other sizes that aren’t listed?  

A: We are happy to do custom orders – please reach out to us for a quote based on the image, size, and material that you are interested in.

 

Q: Do the images featured on your shop accurately display what the piece will look like in person?

A: We do our best to accurately portray the colors of our images but colors can vary slightly depending on the computer monitor you are viewing on. 

 

Q: How long will it take to receive my order?

A: We ship the cheapest route, using USPS and UPS. Shipping dates range from 1-7 business days, depending on distance. Customers will receive a tracking number via email as soon as their order has shipped.

*In-Store Pickup – FREE for all Texas residents. The option is available once TX address is entered at check out.

 

Q: Do you accept returns?

A: Unfortunately, we cannot accept returns. All sales are FINAL. There is a 30% fee for any changes after the order is placed.

 

Q: What if my print arrives damaged?

A: We will do our best to make sure everything arrives safely based on the secure, sturdy packaging that we use. If your print arrives damaged: First, don't panic, we got you. Just remember to please keep all packaging, document photographs of the print and box damage, and then reach out to us with the details and images. We will replace or refund depending on your preference. 

 

 

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To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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